About SUNBURY IT
We Are SUNBURY IT
Bringing over 30 years of expertise to support your home, work, and business needs.
Sunbury IT is your trusted local partner for all things tech, providing expert computer and tech support to both home and business clients across Sunbury, Gisborne, and surrounding areas. With over 83 years of combined experience in computer repairs, we specialize in PC, laptop, and Mac solutions. Our team delivers exceptional service, offering both onsite and remote support, ensuring you have access to reliable, professional help whenever and wherever you need it. Whether it’s a technical issue with your computer or ongoing maintenance, we pride ourselves on delivering country-level care with personalized attention.
Why Pick SUNBURY IT?
At Sunbury IT, we put our clients first. Our flexible hours mean we can work around your schedule, offering convenient service when it suits you best. With a dedicated team of three techs on the road, we’re always ready to respond quickly. Our commitment to high-quality customer interactions, combined with years of expertise, makes us the go-to choice for reliable, efficient, and personalized tech support. Trust us for top-tier service that puts your needs first.

- Focused on customer satifaction.
- Focused on Data Retention and backup procedures.
- Focused on your best solution, not the most profitable one.
- We listen to the requirements before making our suggestions.
- Fast response times with 4 Onsite techs and 1 Remote Tech
- Same tech available on request.
Sunbury IT In Numbers
Frequently Asked Questions
Sunbury IT has a great track record with clients both Local and International. Check out our testimonials to see for yourself. Ballan Computers staff have a combined 90 years experience fixing computer issues.
Yes, We service a 25 km radius from Ballan including, Bacchus Marsh, Beremboke, Gordon, Greendale, Mt Egerton, Myrniong & Wallace. We Also service the Melton area.
Yes,
Services – We cover all our work with a 30 day workmanship warranty. If there is any issues left over from a Sunbury IT, we cover it free of charge within 30 days.
Hardware – If we supply new hardware for your computer, we cover the product with the same warranty the manufacturer does.
Refurbished & Second Hand Hardware – From time to time Ballan Computers my use second hand parts (with authorisation) or offer refurbished computers. In this case we offer a 3 month hardware warranty.
No, We charge for 1 hour minimum and then charge in 30 minute increments.
Sunbury IT are able to accept Cash, Credit Card, Bank Transfer and ZipPay.
For business customers only. We offer up to 14 days payment terms on labor.
Hardware & software purchases are payable to 50% before system is serviced or returned.
It really depends on the age of the Computer and what you’re wanting to achieve. In some cases a new or refurbished computer makes more sense than repairing an old computer. Our techs will advise if this is the case.
Sunbury IT no longer has a shop front. We are now an onsite service. We’ll make an appointment to come and see you at a time that suits you. Working from home, we’ll let you know if we need to take your computer away.
Really depends on the issue. We’ll make an appointment and see how we go fixing the issue onsite. If we require to take the computer away, its generally returned the within two days.
Each issue is different. We’ll have an idea how difficult the fix might be before we visit and give you notice that it might be difficult. There are very few issues we can’t resolve though.
In most cases Yes, We service all the major brands of Laptops. If there might be an issue, we’ll let you know to avoid lengthy waits or disappointment.
Yes, Sunbury IT offers data retrieval services. Even if you accidentally delete files, we can attempt to retrieve them. If we can’t we have relationships with specialists in the field.
We can certainly take a look at it. Overheating can happen for many reasons. We’ll need more information to give you a definitive answer.
There are some ways we can try get you logged in. Sometimes they work, other times they don’t. If we come across a password we can not reset, we do have a solution.
Yes, In most cases, we can assist in the recovery of product keys, It is important however to do this before a re-install.
Service by Appointment
Phone: (03) 5368 2611
Contact Us today for further information about any of our products and services.
- NBN & ADSL Connectivity & Setup
- Starlink Setup & Support
- Windows Desktop, Laptop Repairs
- Apple Mac & MacBook Repairs
- Laptop & Desktop Data Recovery
- Remote Support
- Software Problems resolved
- Virus & Malware Removal
- E-Mail Hosting
- Parental Control
- Laptop Screen Replacement.
- Internet & Network Range Solutions
- Preventive Monitoring
- Technology Audits